That is how I would like to imagine the service industry!
We were really taken care of. I was amazed at how we were not even pressured for money until we were ready. We look forward to more delightful ones.

Thank you for planning a wonderful holiday for us in Diani. You definitely exceeded our expectations. The hotel rooms were spacious and well maintained while the room service was just what you expect from a hospitable staff. Excellent!

The trip of a lifetime for my family , and it will be quite some time before we stop talking about it!! We have a done a lot of travel, but the adventures that were found around every corner on this safari were beyond our expectations. It was obvious that he took everything we told her during our planning stages and applied it to her trip framework, allowing us to get everything we were hoping for out of our trip, and MORE!

What a trip! Austin did a great job planning everything for us, and his recommendations for upgrades and options were all spot on. We had some time constraints, and Austin worked beautifully to maximize our experiences, and help us stay within our budget. We had a beautiful experience, and really enjoyed that we could see so many different areas of the country by flying between our camps. Austin understood my concerns and addressed them perfectly, often giving me two options to choose from, so that I felt understood and involved from the beginning.
Novan Global helped make our dreams reality!! Thanks

Overall, the trip that was custom planned our travel agent was nothing short of fantastic! As this was my first Novan Global experience I was a bit skeptical, however after receiving the extremely detailed email from our Consultant (Austin), I knew we had picked a solid company.
The true knowledge, experience, and most importantly passion that he and his team have for Kenya and making their clients have a once in a lifetime experience is evident right away.The attention to detail was outstanding.I have been telling everyone I know about this “great travel agent” that we found and the great experience they offer. We’ll 100% use this travel company again.

Service was excellent, we did not have to worry about the trips logistics. He was available at all times to sort out any queries and gave us special treatment as honeymooners. We really appreciate and would recommend Novan Global, we won’t hesitate to work with you again.